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July 2019 Newsletter

July 2019 Newsletter

A Few Words from Bob

Time to Take Our Own Advice and “Break Out of the Box”

Have you ever found a solution to a problem and then started believing it was the only solution, instead of just one of many possible solutions?

Read more HERE…

We Want Your Best Training Tips!

We’re searching for detailed training tips in the following categories. If you have solutions or ideas, please send them to Bob Pike via email: using the subject line: TPF Tips.

We’re looking for tips on:

  • Ways to incorporate humor in your training classes.
  • How do you make training fun? Can you share humorous stories, skits, jokes, or cartoons you use to illustrate learning points?
  • We’d also like to hear the funniest thing that’s ever happened to you while delivering training.
  • Training telephone support associates. As more companies increase the size of call centers and help desks, training new associates to staff these areas is a growing need. Any suggestions for delivering effective training to people whose job it is to train others over the phone?
  • Developing training courses for distance learning. More and more companies are looking at distance learning technologies: webinars, videoconference networks, e-learning, electronic performance support— as viable training options, but many are running into roadblocks trying to design courses that make optimal use of these technologies. Any suggestions on how to start?


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